Business Menagement Phases Of 5 Sigma

BUSINESS MANAGEMENT PHASES OF 5 SIGMA

1. DEFINE

WHO IS THE CUSTOMER AND WHAT ARE THEIR NEEDS

2. MEASURE

HOW IS THE PROCESS DEFINED AND HOW ARE DEFECTS MEASURED?

3. ANALYZE

WHAT ARE THE MOST IMPORTANT CAUSES OF THE DEFECTS?

4. IMPROVE

HOW CAN THE CAUSES OF THE DEFECTS BE ELIMINATED?

5. CONTROL

WHAT ACTIONS ARE NEEDED TO SUSTAIN IMPROVEMENT?