BUSINESS MANAGEMENT PHASES OF 5 SIGMA
1. DEFINE
WHO IS THE CUSTOMER AND WHAT ARE THEIR NEEDS
2. MEASURE
HOW IS THE PROCESS DEFINED AND HOW ARE DEFECTS MEASURED?
3. ANALYZE
WHAT ARE THE MOST IMPORTANT CAUSES OF THE DEFECTS?
4. IMPROVE
HOW CAN THE CAUSES OF THE DEFECTS BE ELIMINATED?
5. CONTROL
WHAT ACTIONS ARE NEEDED TO SUSTAIN IMPROVEMENT?
